The short version
- In the app: Profile → Settings → Delete account.
- Without the app: email support@flickcade.com from your account’s email address.
- Your account, profile, posts, likes, saves, follows, blocks and reports are deleted at once, with any studios you own and their games.
- A few records stay for a limited time: play records for up to 98 days; emails and logs for up to 30 days; backups for up to 7 days. Our record of moderation decisions stays, without your names or comments — the record of a suspension standing at the deletion stays complete for 365 days first.
Delete in the app
Android
- Open the Profile tab.
- Tap the settings icon at the top right (Settings).
- Under Account, tap Delete account.
- Read what will be deleted — the list includes any studios you own and their games — then enter your password and tap Delete forever. If you signed up with Google and have no password, tap Confirm with Google & delete instead.
iPhone
- Open the Profile tab.
- Tap the settings icon at the top right to open Settings.
- Tap Delete account.
- Read what will be deleted, enter your password and tap Delete forever.
When it’s done, you’re signed out. You can keep playing without an account.
If one of your studios is suspended, the app can’t delete your account, and a suspended account can’t sign in: write to us and we’ll handle the request.
Signed up with Google and never set a password? The iPhone app doesn’t offer Google sign-in yet. Delete your account in the Android app, set a password first (tap Log in, then Forgot password?), or email us.
Created your account on the developer portal? It’s the same account: sign in to the app with it, or email us.
Ask by email
If you can’t use the app, we’ll delete your account for you.
- Write to support@flickcade.com from the email address of your account, with the subject Delete my account.
- Include your username, if you know it.
- We may reply to make sure the request comes from you; we don’t delete an account on a request we can’t confirm.
- We delete the account within 30 days and tell you when it’s done.
What is deleted
Deleting your account removes, at once:
- your account: username, email address, display name, password, Google sign-in link and the terms version you accepted;
- your profile picture and bio;
- your comments, the replies other people wrote under them, and the hearts you gave comments;
- your likes, saves and collections;
- the players and studios you follow, and your followers;
- the reports you sent and the reports others sent about you; the players and studios you blocked, and other people’s blocks of you;
- the studios you own, with all their games, game files, covers and trailers, and the reports about them;
- your sign-in sessions, and the sign-in security records kept for your account;
- the install records that link your phone to your account — and the app starts using a new install ID;
- any email about a moderator’s decision that we hadn’t managed to send you yet;
- from our moderation records: the excerpts of your comments and the moderators’ messages about them; your username and studio names; and the reasons, messages and notes about your account and studios.
One exception: if your account, or one of your studios, is suspended when it is deleted — only we can do that, on your request — the moderation records of that suspension are kept in full for 365 days after the deletion, then lose your username, studio names, the reasons, messages and notes like the rest.
Within about a day, the daily summaries of your play are removed too, and so are the public copies of your pictures on our media servers and in their caches.
What is kept, and for how long
| What | Why | For how long |
|---|---|---|
| Play records — which games were played, when and for how long — under your account’s random ID, which no longer leads to your username or email address (but see the exception above) | Game statistics; they expire on a fixed schedule | Up to 98 days after we received them |
| Records of the app’s uploads of play data | Counting each upload once | 90 days after the upload |
| Totals such as views, play time and numbers of players per game or per day | Statistics; they contain no account ID | 400 days, or as long as the game exists |
| Moderation records — which moderator did what, and when, with your account’s random ID and your games’ titles — without your username, studio names, comments or the notes about you (but see the exception above) | Accounting for moderation decisions | No time limit |
| The complete records of a suspension of your account or studio that stood when the account was deleted, with your username or studio name, the reason, the message and the moderator’s notes | Recognising the same person coming back, and answering a complaint about the decision | 365 days after the deletion; then as the row above |
| Emails we sent you, at our email provider | Delivery records | 30 days |
| Server logs | Running and protecting the service | Up to 30 days |
| Database backups | Recovery after a failure | Up to 7 days |
Some things are on your phone, not in your account: game progress saved by games, your recent searches and the permissions you gave games. Deleting your account doesn’t remove them; uninstalling the app or clearing its data does.
Before you delete
- Deleting your account deletes your studios and all their games, for every player.
- Deletion can’t be undone. You can create a new account later, but your old posts, follows and studios won’t come back, and someone else may take your old username.
- Want a copy of your data first? Email us and we’ll send it to you.
Questions
Write to support@flickcade.com. Our Privacy Policy explains how we handle your data.