Help and support

Write to support@flickcade.com. We read every message.

To help us help you, include:

• your username, if you have an account;
• whether you use Android or iPhone, and the app version if you know it;
• what happened, with links or screenshots if you have them.

Never send us your password. We will never ask for it.

Reporting in the app goes straight to our moderators. You need to be signed in.

• A game: tap Report on the game’s info panel, which shows when the game appears, choose a reason, then tap Submit report.
• A comment: press and hold the comment, then tap Report.
• A player or a studio: open their profile or studio page, tap ⋯, then Report, and choose a reason.

Reports are confidential: the person you report isn’t told who reported them. To stop seeing someone’s comments, block them — tap ⋯ on their profile or studio page, or press and hold one of their comments.

You can also report anything by email, without an account: send us a link or a description of what you saw. What isn’t allowed is in our Community Guidelines.

• Forgot your password? On the log-in screen, tap Forgot password? and we’ll email you a link to choose a new one.
• Confirm your email address from Settings in the app, which sends you a link. You need a confirmed address to set a profile picture, comment, change your profile text and publish games.
• The links in our emails open a page on developers.flickcade.com; press the button on that page to finish.
• Wrong email address on your account? It can’t be changed in the app yet; write to us.
• Account suspended? You can’t sign in while it is. We email the reason to your account’s address only if it is confirmed; if you think it’s a mistake, reply to that email or write to us.
• Delete your account: see Delete your account.

Studios, publishing, the SDK and review: start at developers.flickcade.com. The developer docs explain how to build a game for Flickcade. For anything they don’t answer, write to us.

Review results are emailed to your account’s address. A rejection says what to fix; a rejected game you don’t resubmit within 30 days is deleted, after a reminder email.

If someone is in immediate danger, contact your local emergency services now.

To report child sexual abuse material, report it in the app or email us; you can also report it to the NCMEC CyberTipline or to your country’s hotline. Don’t download, copy or share it — not even to report it.

Requests about your personal data — a copy, a correction or deletion — go to support@flickcade.com. Our Privacy Policy explains what we hold and why.

Our Terms of Service and Community Guidelines set the rules. Copyright complaints: see Flickcade’s rights.